Management of Internal Communications - 40%
· Lead all internal (within the call centre) communication strategies for both major projects and daily updates
· Work with call centre training and call centre operations leaders to execute communication and change management plans.
· Assess impact of the new initiatives on front line staff and strategize with the necessary departments on effective implementation
· Work closely with the project, training and operations groups to ensure effective communication delivery through the communication updates.
· Strategize with training and management teams to assess the most effective approach in supporting our frontline staff with new information. This could include Click2Learn, Huddles, team meetings or classroom training.
· Work closely with Workforce Management to plan timing for execution of larger communications, both internal and external to the Call Centre.
Management of Internal Knowledge Reference System - 30%
· Develop and Maintain on-line Leader module for Click 2 Learn system
· Ensure that knowledge and information are readily available and easily accessible through the Click2Learn system. This includes updating knowledge bases, daily information and process/procedure manuals
· Responsible for ongoing updates to internal knowledge reference system
· Manage any updates to documents or processes within the system
· Recommend ongoing improvements to system and content
Scripting Support - 10%
· Develop agent scripting for marketing campaigns and new processes and procedures
· Assist marketing with customer facing scripting on the websites and voice systems (when applicable)
Communications Support - 10%
· Responsible for all updates to internal TV (Infovision) updates
· Work with the Call Centre to ensure day to day communications are
· Edit training manuals and procedure documents
Ad hoc projects - 10%

回复: Communication Manager 职位

顶

回复: Communication Manager 职位

LG感兴趣，如何申请呀？

回复: Communication Manager 职位

发邮件或者PM，别忘了给我加分，呵呵。

回复: Communication Manager 职位

顶，HUNTER可以开职介中心了。

回复: Communication Manager 职位

ding

回复: Communication Manager 职位

to be or not to be....?

回复: Communication Manager 职位

可以给我EMAIL地址吗?我可以把我的RESUME传给你.

回复: Communication Manager 职位

今天HR给我回信，这个职位已经有候选人了。

回复: Communication Manager 职位

呀，晚了~

回复: Communication Manager 职位

楼主莫非就是传说中的ＨＵＮＴＥＲ？　给我们大家都找个合适的职位吧？