1．Hello，is this 4474716？
喂，是4474716号吗？
2．I'd like to speak to Mr．Wang．
我想和王先生讲话。
3．I'm sorry．Mr．Wang is out right now．
对不起，王先生现在不在。
4．May I know when he'll be back？
您能告诉我他什么时候回来吗？
5．This is his wife speaking．
我是他的妻子。
6．Can I take a message for him？
要我转告吗？
7．May I have your name，please？
请问您是谁？
8．Is he available？
他能接电话吗？
9．I'll just find out for you．
我给您看看他在不在？
10．Hello，are you still there？
喂，您没挂断吧？
11．Who is that speaking？
请问您是谁？
12．I'm so sorry that I made such an early phone call．
对不起我这么早打电话。
13．Who do you wish to talk to？
您要找谁呀？
14．Is Sue James in？
休·詹姆斯在吗？
15．Hello！Is Sue there？
喂！是休吗？
16．Yes，speaking．
是的，我就是。
Dialogue A
A：Hello？
B：Hello．is this 4474716？I'd like to speak to Mr．Wang，please？
A：I'm sorry．Mr．Wang is out right now．
B：May I know when he'll be back？
A：I don't know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．
A：Very good．I'll let him know as soon as he comes back．But，may I have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Good-bye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in America．
A：How can I help you？
B：I'm trying to get hold of Mr．Chen．Is he available？
A：I'll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That's very kind of you．
A：You're welcome．
Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！ Good morning．Who is that speaking？
A：It's Jane．I'm so sorry that I made such an early phone call．
B：It's nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I'm afraid I won't attend the meeting this morning．Last night I had a sore throat and I started getting bot．
C：Do you have a temperature？Have you taken it？
A：No，haven't yet．
C：Don't worry about the meeting．You'd better go to see a doctor．I wish you will soon be well．
A：Thank you，Sue．Bye．
B：Bye．
Words and Expressions
available a．可得到的，可达到的
airport n．机场，航空站
New York n．纽约
unfortunately ad．不幸地，遗憾地
welcome a．受欢迎的
attend vt．出席，参加
sore a．痛的，疼痛发炎的
throat n．咽喉，喉咙
America n．美国
see a doctor 看医生，就诊
put through （电话用语）把……接通
palmer : 2005-12-02#2
电话英语 > 2. 没找到人
Key Sentences（重点句子）
17．Beijing Trading Campany．May I help you？
北京贸易公司。请问有何贵干？
18．We have two Zhongs．
我们这里有两位先生姓钟。
19．Is that Bob Zhong，or John Zhong？
你要接Bob钟，还是John钟？
20．I'm sorry，he's not in the office now．
很抱歉，他现在不在办公室。
21．Do you have any idea when he'll be back？
你知道他何时回来吗？
22．I have no idea（when he'll be back．）
我不知道（他何时回来）。
23．Can you ask him to call me when he comes back？
他回来时请告诉他打电话给我好吗？
24．It's urgent．
有急事。
25．I'm sorry but he's in Shanghai on business．
很抱歉，他出差去上海了。
26．Probably sometime tomorrow．
可能明天（回来）。
27．Is there anyone else who can help me？
有没有其他的人能帮我？
28．OK．I'll just put you through．
好的，我这就给您转接。
29．Just a moment，please…
请稍候。
30．You're welcome．
别客气。
31．Is Mary there？
玛丽在吗？
32．Mary is out right now．
玛丽现在不在。
33．Why don't you call back later this afternoon？
您不妨今天下午再打来。
34．When will she be back？
她何时会回来？
35．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10点左右打来会不会太晚？
Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I'd like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I'm sorry，he's not in the office now．
B：Do you have any idea when he'll be back？
A：I'm sorry，I have no idea．
B：Can you ask him to call me when he cames back？It's urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You're welcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I'm sorry but he's in Shanghai on business．
B：Do you have any idea when he'll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak to her？
B：Yes，please．
A：OK．I'll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，I'm sorry，but they have alreadybeen sent．
Dialogue C
（A：Mary's father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：I'm sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I'm not sure．Why don't you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：That's all right．We don't go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商号
electronics n．电子学
oversea（s） a．海外的
sale n．出售，出卖
division n．分，分割，分裂
urgent a．紧迫的，催促的
business n．商业；营业；商店
probably ad．很可能；或许，大概
export ／ vt．输出，把……出口
order n．等级，序次，秩序
send vt．送，寄
around prep．在……周围，环绕
palmer : 2005-12-02#3
电话英语 > 3. 等候与回电
Key Sentences(重点句子)
36．Yes．You have the right number．
是的，您打对了。
37．Please connect me with Mr．Lee．
请帮我接李先生。
38．Who is calling，please？
请问您是哪一位？
39．Are you still on the line？
你没挂断吧？
40．I'm sorry，but he has a visitor right now．
对不起，他现在有客人。
41．Could you hold a little longer？
请再多等一会儿。
42．Or shall I put you through to his secretary？
或者我给您接到他的秘书那儿，好吗？
43．Shall I tell him you called？
我告诉他您来过电话，好吗？
44．Well，actually，I'd rather call back later．
我还是迟些再打来吧。
45．When is a good time to call？
什么时候打来最合适？
46．Why don't you try agian in an hour？
一个小时后您再打过来，好吗？
47．Good afternoon．David Brown's office．
下午好。这里是大卫·布朗办公室。
48．This is Prof．Davis from the University of Washington．
我是华盛顿大学的戴维斯教授。
49．Would you mind waiting a few minutes？
您等一会儿好吗？
50．I'll just trying to find him．
我正试着找他呢。
51．Yes．Go ahead，please．
是的，请讲。
52．I'm sorry，but he is in a meeting now．
很抱歉，他正在开会。
53．The best time to catch him would be 5∶30．
最容易找到他的时间是5∶30。
54．Could you possibly ask him to call me back？
你可以叫他给我回个电话吗？
55．Of course．What number are you on？
好的。您的号码是多少？
56．He has my number but I'll give it to you just in case．
他有我的号码，但我还是给你吧，以防万一。
57．There is a call from Wang Ling．
有王玲打来的电话。
58．She is on her way．
她马上来。
59．I'll hold．
我等一下好了。
60．It's been a while．
好久不见了。
61．It's nice to hear from you．
很高兴你打来电话。
Dialogue A
(A：Dave Kennedy B：Receiver)
A：Hello．Is this 985-6634？
B：Yes．You have the right numbr．
A：Please connect me with Mr．Lee．
B：Who is calling，please？
A：This is Dave Kennedy．
B：One moment，please．(a moment later) Hello，Mr．Kennedy？
Are you still on the line？
A：Yes。
B：I'm sorry，but he has a visitor right now．Could you hold a littlelonger？Or shall I put you through to his secretary？
A：No，thanks．
B：Shall I tell him you called？
A：Oh，no，no．Well，actually，I'd rather call back later．When is agood time to call？
B：Why don't you try again in an hour？He will be free then．
A：OK．Thanks a lot．Good-bye．
B：Good-bye．
Dialogue B
(A：Receiver B：Prof．Davis)
A：Good afternoon．David Brown's office．
B：bd afternoon．This is Prof．Davis from the University ofWashington．
A：Can I help you？
B：I'd like to speak to Mr．Brown．Is he there？
A：Would you mind waiting for a few minutes？I'm just trying tofind him．
B：Certainly．Thanks．(Pause)
A：Hello．Are you there？
B：Yes．Go ahead，please．
A：I'm sorry，but he is in a meeting now．The best time to catchhim would be 5∶30．
B：Gould you possibly ask him to call me back？It's rather urgent．
A：Of course．What number are you on？
B：He ha my number bur I'll give it to you just in case．It's2235-7561．
A：OK．Mr．Davis．I'll have Mr．Brown get in touch with you assoon as the meeting is over．
B：Thank you．It's very kind of you．
A：You're welcome．Good-bye．
Dialogue C
(A：Wang Ling B：Fang Fang's father C：Fang Fang)
A：Hello．This is wang Ling．May I speak to Fang Fang？
B：I'll put you through．Hold on，please，(Voice：Fang Fang，there's a call from Wang Ling！)Hello？Are you there？She ison her way．
A：I'll hold，thank you．
C：Hi．Wang Ling．This is Fang Fang speaking．Oh，It's been awhile．It's nice to hear from you．How have you been？
A：Fine，thank you．And you?
C：Quite well．Last month，I had a very nice holiday．
A：Where did you go？
C：To Beijing．And I travelled around．
A：Very good．Oh，by the way，I'm having a party at my house onFriday．Can you come？
C：Sure．Thank you．
Words and Expressions
number n．数，数字，号码
connect vt．/vi．连接；联系
line n．线，线条，界线
visitor n．访问者；参观者；游客
secretary n．秘书
actually ad．实际上
rather ad．相当；宁可
university n．(综合性)大学
Washington n．华盛顿
certainly ad．一定，必定
possibly ad．可能的；也许，或者
travel vi．/vt．旅行，行进；移动n．旅行
get in touch with 与……保持联系
as soon as 一……就
on one's way 在去……的路上
hear from 收到……的来信
by the way 随便说；在途中，在路上
palmer : 2005-12-02#4
电话英语 > 4. 留 言
Key Sentences(重点句子)
62．I'm sorry，but he's on another line now．
对不起，他在接另一个电话。
63．Would you care to hold？
您要稍等一下吗？
64．Could you take a message，please？
能不能为我留下话？
65．I'll give him the message．
我会转告他。
66．Anything else？
还有其他事吗？
67．That's all．Thank you for trouble taken．
就这些，感谢你的耐心。
68．I'm sorry，but he is out of the office right now．
很抱歉，他现在不在办公室里。
69．When will he be back？
他什么时候回来？
70．I wonder if you could give Mr．Wang a message for me？
你能不能给王先生带个口信？
71．Just a minute．I'll get a pen．
请等一下，我拿支笔。
72．I'll 1et him know，Mf．Brown．
我会转告他的，布朗先生。
73．No．I really need to talk to him personally．
不，我真的需要亲自跟他说。
74．Would you like to leave a message on his voice mail，then？
那您要不要留话在他的语音信箱里？
75．Hold on and I'll transfer you．
稍候，我会帮您转过去。
76．I'm not available to take your call，but please your name，number and a brief message．
我现在不能接您的电话，但请您留下您的姓名、电话号码和简短留言。
77．I'll get back to you as soon as possible．
我会尽快回您电话。
78．Please call me at 556-3243 when you get back．
你回来时请打556-3243找我。
Dialogue A
(A：Jan Wise B：Receiver)
A：Hello．Can I speak to Mr．Clark？
B：May I have your name，Please？
A：This is Jan Wise speaking．
B：Hold on，please…I'm sorry，but he's on another line now．
Would you care to hold？
A：Well，I need to leave in a ninute．Could you take a message，Please？
B：Gertainly．
A：It's a little complicated… I'm Mr．Clark's former classmate．
B：OK．
A：I was supposed to meet Mr．Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White's flight arrived late，and I need to pick her upat the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o'clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's． Bythe way，please tell him not to book the table，I have done it al-ready．
B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message．Anything else？
A：That's all．Thank you for trouble taken．Good-bye．
B：Good-bye
Dialogue B
(A：Jim Brown B：Receiver)
A：Hello．This is Jim Brown of the Export Department．May Ispeak to Mr．Wang？
B：I'm sorry，but he is out of the office right now．
A：When will he be back？
B：He should be back at any moment．
A：I wonder if you could give Mr．Wang a message for me？
B：Yes，certainly．Just a minute．I'll get a pen．(Pause)OKay，please carry on．
A：There will be a very urgent meeting at three o'clock and Iwould like Mr．Wang to attend it．
B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding？
A：Yes．It's regarding the foreign exchange market and our salesstrategy this year．
B：Shall I tell Mr．Wang to prepare any material？
A：Yes，thank you．
B：I'll let him know，Mr．Brown．
A：Thank you very much．Bye．
B：Bye．
Dialogue C
(A：Mary B：Receiver C：John's voice)
A：Hello．Is John in？
B：No，can I take a message？
A：No．I really need to talk to him personally．
B：Would you like to leave a message on his voice mail，then？
A：Yes．Thank you．
B：Hold on and I'll transfer you．(Pause)
C：Hi，this is John．I'm not available to take your call，but pleaseleave your name，number and a brief message．I'll get back toyou as soon as possible．
A：Hi，John．It's Mary and I really need to talk to you．I won't beable to go to the party with you．Please call me at 556-3243when you get back．
Words and Expressions
complicate vt．使复杂；使麻烦
former a．以前的；前者
suppose vt．让；猜想；假定，以为
restaurant n．饭店，饭馆
flight n．飞行，飞翔，航班
change v．改变，变化；更换，交换
recently a．近来的；最近的，目前的
instead ad．代替，顶替
book n．书，书籍，v．定，预定
trouble n．烦恼；苦恼；困境；麻烦
department n．部；(大学等的)系
export vt．输出；把……出口
attend v．出席，照顾
regard v．考虑，认为，把……看作是
exchange v．交换；调换，兑换；交流
market n．(交易)市场；(集)市
sale n．出售，出卖；贱卖，大减价
strategy n．战略，策略
material n．材料；原料；资料
personally a．亲自的；就个人而言
voice mail语音信箱
transfe v．迁移；调动；变换；传输
brief a．简略的，简短的
palmer : 2005-12-02#5
电话英语 > 5. 转告消息
Key Sentences(重点句子)
79．Yes．I'll go to get him．
在，我去叫他。
80．I'm so glad I've got hold of you at last．
我很高兴终于找到了你。
81．Were you trying to get in touch with me，Peter？
你一直在找我吗，彼得？
82．I'm off today．
我今天休息。
83．Listen，Mike，I've got news for you．
听着，迈克，我有消息告诉你。
84．You don't know me，but this is Garl Mattews．
你不认识我，我叫卡尔·马修斯。
85．I'm calling on behalf of Dave Kennedy．
我代大卫·肯尼迪先生打电话给你。
86．So he gave me your telephone number and let me give you acall．
所以他给了我你的电话号码让我给你打个电话。
87．And what time would suit you best？
什么时候最适合你？
88．You can call us from the lobbv and we'll come down．
你可以在大厅给我们打电话，然后我们就下来。
89．Please say hello to Dave for me and thank you so much forcalling me．
请代我向大卫问好，非常感谢你打电话给我。
90．She asked me to ask you if you would be able to meet here to-day at 3∶30 p．m．
她要我问你是否能在今天下午三点半和她见面。
91．But you can page her．
但是你可以传呼她。
92．What is the number of her beeper？
她的传呼是多少？
93．Fine．Thanks for the message．
好。谢谢你的口信。
Dialogue A
(A：Robert B：Peter C：Mike)
A：Hello．
B：Hello．Is that Mike？
A：No，this is Robert，his brother，speaking．
B：Oh hello，Robert．This is Peter．How are you？
A：Fine，thanks，and you？
B：I'm very well．Is Mike there？
A：Yes．I'll go get him．
C：Hello．Mike speaking．
B：Hello．Mike？This is Peter speaking．I'm so glad I've got holdof you at last．
C：Were you trying to get in touch with me，Peter？ I'm off to-day．
B：That's good to know．Listen，Mike，I've got news for you．
C：What is it？
B：My sister Jane is coming back from America．
C：That's great．When is she coming back？
B：Next weekend．
C：Next weekend？OK．And I want to know how long she willstay here this time．
B：About a week． Let's get together tonight and plan a party forher．
C：All right．I'll come to your place at 8 o'clock．
B：Good．I'll be waiting for you．
C：See you later．
B：Good-bye．
Dialogue B
(A：Stan Summers B：Carl Mattlews)
A：Hello．
B：Hello．Can I speak to stan Summers，please？
A：Speaking．
B：Oh．Mr．Summer．You don't know me，but this is Carl Mat-tews．I'm calling on behalf of Dave Kennedy．
A：Oh．So you're a friend of Dave's．How is he anyway？
B：oh，he's doing well and will be promoted again．
A：That's good to hear．Carl，what are you doing in New York？
B：Dave and I are attending a conference at the Hilton untilThursday．And Dave is busy now．So he gave me your tele-phone number and let me give you a call．He wants to know ifyou will have any time at all to got together tonight or Thurs-day evening．
A：Well，tonight there's a banquet I have to go to．But Thursdayevening I'm free．
B：Good．Thursday evening．And what time would suit you best？
A：Seven-thirty would be good for me．
B：Yes，that's fine．So that's 7∶30 p．m．on Thursday at Hilton．
I'll book the table．And my room's 2120．Dave's is 2122．Youcan call us from the lobby and I'll come down．
A：Fine．I'm looking forward to it！
B：Me，too．See you on Thursday，then．
A：Please say hello to Dave for me and thank you so much for call-ing me．Good-bye．
Dialogue C
(A：Roland B：Mr．Zhang)
A：Hello．May I speak to Mr．Zhang？
B：Yes，speaking．
A：Hi，Mr．Zhang．This is Roland．Miss Lee telephoned．She askedme to ask you if you would be able to meet her today at 3∶30p．m．
B：Sorry，but I'll have a meeting then．Please tell me her call num-ber and I'll explain it to her personally．
A：Miss Lee said she would not be in her office this afternoon，butyou can page her．
B：What is the number of her beeper？
A：It's 6594968-99806．
B：Fine．Thanks for the message．Good-bye．
A：Bye．
Words and Expressions
touch vt．触摸；接触；碰到
weekend n．周末
party n．党，政党；聚会，宴会
behalf n．利益
on behalf of 代表某人
anywny ad．无论如何，无论怎样
conference n．商议；会谈
Hilton 希尔顿
banquet n．宴会
suit v．对……适合；(使)适合
lobby n．前厅；穿堂
look forward to 渴望，盼望
page v．找人，寻找
beeper BP机
palmer : 2005-12-02#6
电话英语 > 6. 长途电话
Key Sentences(重点句子)
94．Hello．Overseas operator．
你好！国际电话总机。
95．I'd like to make a collect call to Japan．
我要打对方付费的电话到日本。
96．Country code 81，area code 138，and the number is 864-8972．
国码是81，区域号码是138，电话号码是864-8972。
97．Mom．It's Helen．How's everything going？
妈妈，我是海伦。家里好吗？
98．You can call direct if you like．
如果你喜欢的话，可以直拨。
99．Could you please tell me the international prefix and the coun-try code for Australia？
能不能告诉我国际号码及澳大利亚的号码？
100．…and then dial the city code and the number．
然后拨你要打的城市号码和电话号码。
101．Start with the international code which is 00．
一开始要拨国际长途电话号码00。
102．What time do the special rates apply？
什么时候可用优惠价？
103．I wonder if I can charge this call to my hotel room．
我能否把电话费记在我的房间账单上。
104．I'll tell the front desk clerk the charge afterwards．
讲完之后我会把电话费告诉柜台服务员。
105．I'd like to place an overseas call to London．
我想打一个通到伦敦的国际电话。
106．Can I dial direct？
我可不可以打直拨？
107．How about the charges？
费用如何？
108．The charges vary according to the types of call you make．
费用根据您打电话的种类不同而有差别。
109．The cheapest is a station-to-station call，then a person-to-person call．
最便宜的是叫号电话，然后是叫人电话。
110．The mini charge will apply for the first three minutes， then each additional minute will be charged．
最低费用适用于三分钟，其后每多一分钟再追加一分钟的费用。
111．Could you put through a collect call for me？
你能为我接一个对方付费电话吗？
112．And what's the number you are calling？
电话号码呢？
113．And your name and number？
您的姓名和电话号码呢？
114．Hang up and I'll call you back In a few minutes.
您先挂上。过几分钟我再打给你。
115．You have a collect call for a Mr． Ron Smith in Chicago．
您有来自芝加哥罗恩·史密斯先生的对方付费电话。
116．Will you accept the charges？
你接受付费吗？
117．I have your call on the line． GO ahead， please．
电话已经给您接通了，请讲吧。
Dialogue A
（A：Operator B：Helen Kent C：Edna）
A：Hello．Overseas operator． May I help you？
B：Yes． I'd like to make a collect call to Japan.
A：Your name, please?
B：It's Helen Kent.
A：Who would you like to talk to?
B：I'd like to talk to Mr. Edna Kent.
A：Is that Mr. Edna Kent?
B：That's right.
A：What number are you calling from, please?
B：From code 513, 432-6748
A：And the number in Japan, please?
B：Country code 81, area code 138, and the number is 846-8972.
A：Hold the line, please. I'll put your call through.
C：Hello. This is Edna.
B：Mom. It's Helen. How's everything going?
C：Fine. How are you?
B：Very good indeed.
C：How's the weather there?
B：It's sunny and bright. Dole and I just came back from the sight-seeing. We spent two days on the beach. Then we went downtown, doing some shopping and visiting the museums and places like that, and things we haven't see there.
C：Oh, great!
B：We had a very very good time… Mom, is Dad in?
C：No, he went out to the club and won't be back until late afternoon… What time are you going to come back?
B：Probably early next week. But I'm not sure.
C：Ok, take care of yourself.
B：Well, Mom, say Hi to every body. Say love to Daddy. Bye.
C：Have a nice stay, bye.
Dialongue B
(A：Operator B：Mr. Ma)
A：Operator.
B：Hello. I'd like to make a call to Australia.
A：You can call direct if you like.
B：Oh, can I?
A：Yes, please.
B：Could you please tell me the international prefix and the country code for Australia?
A：Yes, The code for Australia is 61 and then dial the city code and the number. Start with the international code which is 00.
B：What time do the special rates apply?
A：Between six in the evening and eight in the morning，sir．
B：I wonder if I can charge this call to my hotel room．
A：Certainly．Tell me the room number and your name，please？
B：This is Mr．Ma in room 215．
A：OK，Mr．Ma．I'll tell the front desk clerk the charge after-wards．
B：Thanks very much for your help．
A：You're welcome．Bye．
B：Bye．
Dialogue C
(A：Operator B：Ron Smith C：Marilyn Peters)
A：Long Distance．May I help you？
B：Yes．I'd like to place an overseas call to London．Can I dial di-rect？
A：No，sir．I'm afraid not．
B：Oh，I see．How about the charges？
A：The charges vary according to the types of call you make．Thecheapest is a station-to-station call，then a person-to-personcall．The mini charge will apply for the first three minutes，theneach additional minute will be charged．
B：Oh，let me think of it…Could you put through a collect call forme？
A：Certainly．Who are you calling？
B：It's a Mrs．Peters．Marilgyn Peters．
A：And what's the number you are calling？
B：It's London，9981-6432．
A：And your name and number？
B：My name's Ron Smith and the phone number is 356-2210．
A：Hang up and I'll call you back in a few minutes．(Pause)．
Hello．This is the operator．You have a collect call from a Mr．Ron Smith in Chicago．Will you accept the charges？
C：Yes，I will．
(Ring)
B：Yes，it is．
A：I have your call on the line．Go ahead，please．
B：Thank you very much．
…
Words and Expressions
oversea(s) a．海外的；往海外的
operator n．操作者；工作者；接线员
collect call 对方付费电话
area n．面积；地区；区域
code n．法典；法规；规章；代码
sight-seeing 观光，游览
beach n．海滨；湖滨；海滩
downtown ad．在商业区；向商业区；在市区；
museum n．博物馆；(美)展览馆
Australia n．澳大利亚；澳洲
direct a．径直的；直线的；直接的
international a．国际的
prefix n．字首，前缀
dial n．1．[钟表的]面；标度盘
2．[自动电话]拨号盘
rate／reit／ v．拨电话
n．规定的费用或价格
apply vi．适用；应用；使用
charge v．要价，收费
front desk 柜台
clerk n．办事员
afterwards ad．后来；以后
distance n．1．距离；2．远方；远景
3．[时间的]间隔；[时日的]经过
according adj．根据……所说的
mini a．微型的；最低的
additional a．附加的；另外的
Chicago (地名)芝加哥
palmer : 2005-12-02#7
电话英语 > 7. 打错电话
Key Sentences(重点句子)
118．I beg you pardon？ Miss who？
对不起，你说谁？
119．I'm sorry，but I don't know that name．
对不起，我不认识这个人。
120．You must have the wrong number．
你一定是弄错号码了。
121．Come on．I know Anna's there．Let me talk to her．
不要这样好不好。我知道安娜在那儿，让我跟她讲话。
122．There's no one named Anna here．
这儿没有叫安娜的。
123．Are you sure you have the right name？
你肯定没弄错姓名吗？
124．What number are you trying to dial？
你要的电话是什么号码？
125．I'd like to make a person-to-person call to Beijing，China．
我想打一个通到中国北京的叫人电话。
126．To Mr．Qin at 6634-6972．
找秦先生，号码是6634-6972．
127．Mr．Zhou，will you hold the line，please？
周先生，请稍等一会儿好吗？
128．There is no Qin at that number．
那个号码查无秦先生。
129．Will you check the number again，please？
请您再核对一下电话号码好吗？
130．What the number I gave you，operator？
接线员，我给你的号码是多少？
131．I've given you a wrong number．
我给错电话号码了？
132．I'm afraid you have the wrong number．
我想您打错了。
133．I suggest you look in the phone book．
我建议您查一下电话簿。
Dialogue A
(A：A young man B：Receiver)
A：Hello．Can I talk to Miss Anna Li，please？
B：I beg you pardon？Miss who？
A：Miss Li．Anna Li．
B：I'm sorry，but I don't know that name．You must have thewrong number．
A：Come on．I know Anna's there．Let me talk to her．
B：Sorry．There's no one named Anna here．Are you sure you havethe right name？
A：Sure．
B：What number are you trying to dial？
A：It's 423-6681．Isn't it right？
B：No．It isn't．It's 423-6631．
A：I'm sorry to have bothered you．
B：No problem．
Dialogue B
(A：Operator B：Zhou Qiang)
A：Operator．Can I help you？
B：I'd like to make a person-to-person call to Beijing，China．Thenumber is 6634-6972，and I want to speak to Mr．Qin．
A：To Mr．Qin at 6634-6972？
B：Yes，that's right．
A：May I have your name and telephone number？
B：My name is Zhou Qiang，and the phone number is 756-3284．
A：Mr．Zhou，will you hold the line，please？
(Pause)
Mr．Zhou，there is no Qin at that number．Will you check thenumber again，please？
A：What the number I gave you，operator？
B：It's 6634-6972．
A：Oh，I'm sorry．It should have been 6634-6672，not 6972．I'vegiven you a wrong number．
B：Are you sure this time？
A：Yes．
B：OK．Let me try again．
A：Thank you．
Dialogue C
(A：Mrs． Charles B：Clerk)
A：Hello．This is Mrs．Charles．I'd like to buy a new car．Couldyou offer me a new type of the car，please？
B：Oh，Madam，buy what？
A：A new car．And I've got a small family，two children，and I haven't got a lot of money and…
B：Oh，oh，Madam，Madam．I'm afraid you have the wrong num-ber．
A：Isn't this the car store？
B：No．It's Mike's Sporting Goods．
A：Oh，sorry．Do you know the number for a car store，then？
B：No．I don't．I suggest you look in the phone book．
A：I'm sorry to have bothered you．
B：No problem．
Words and Expressions
beg vt．/vi．乞求；请求；恳求
pardon n．原谅，请再说一遍
come on 来吧；快点；出现，上演
check v．制止；控制；检查，核对
offer v．/n．提供；提出；提议
v．呈现，出现
type vt．打字；拍发
madam n．夫人，女士，太太，小姐
store v．贮藏，贮存，商店
goods n．商品，货物，财产
suggest vt．建议，提出
phone book 电话簿
problem n．难题，问题
palmer : 2005-12-02#8
电话英语 > 8. 分机、占线
Key Sentences(重点句子)
134．How may I direct you call？
您要哪里？
135．Could I have extension 239，please？
请转接分机239。
136．I'm sorry the number's engaged．
对不起，这个电话有人在打。
137．The line is free now．I'll put you through．
不占线了，我帮您接过去。
138．Whom am I speaking to，please？
请问是哪位？
139．Do you mind if I use your phone？
我可以用一下你的电话吗？
140．I wonder if I could make a long distance call？
我能打个长途吗？
141．I'd like the extension 4130，please．
请转4130分机。
142．The number is busy now．
电话占线。
143．Well，it's ringing，go ahead，please．
好了，通了，请讲话。
144．And it took me quite a long time getting to you．
好不容易才给你打通。
145．I've been busy on the phone．
我一直在通话。
Dialogue A
(A：Operator B：Mary C：Jim)
A：Hello．Dodge Automobiles．How may I driect you call？
B：Could I have extension 239，please？
A：I'm sorry the number's engaged．Would you care to wait，please？
B：Sure．
(A few minutes later．)
A：The line is free now．I'll put you through．
C：Hello．This is Jim．Whom am I speaking to，please？
B：It's Mary．
C：Oh，Mary．
B：Where were you last night，Jim？I waited for you for almost anhour．
C：Oh！I'm sorry．I completely forgot．
B：You forgot！What did you do last night？
C：I stayed in…I was studying．
B：No，you weren't．I saw you at a quarter past seven and youwere with another girl．
B：It certainly won't．I'm never going to see you again(Maryhangs up the receiver)．
Dialogue B
(A：Susan B：John C：Operator D：Mike)
A：Do you mind if I use your phone？
B：No，not at all．Go ahead．It's over there in the corner．
A：I wonder if I could make a long distance call？
B：Of course．
(Pause)
A：Hello．I'd like the extension 4130，please．
C：Sorry．the number is busy now．Will you please hold the line？
A：No，I'll try agian later．
(A few minutes later)
A：Hello，operator．Extension 4130．Would you put me through a-gain，please？
C：OK，the line is free．Just a moment．(Pause)Well，it's ringing，go ahead，please．
A：Hello，Mike？It's Susan speaking．The line was very busy，andit took me quite a long time getting to you．
D：Yes．I'm sorry．I've been busy on the phone．How are you，dear？
A：Not very well．Something awful happened．We went to the Por-tobello Road and someone stole my handbag．
D：Oh，dear，did you lose a lot of money？
A：No，only a few pounds，but my passport was in the bag．That'swhat I'm really worried about．
D：You must tell your embassy about it and I think they'll issueyou with a new one．
A：I'd better go tomorrow．
D：They might not be open on Saturday，so you ought to ringthem to check first．
A：Yes，I'll do it tomorrow．
D：And Susan…
A：Yes？
D：Don't be too upset…it's not the end of the world．
A：OK．I'm getting better，thank you，dear．Good-bye．
D：Bye．Susan．
Words and Expressions
automobile n．汽车，机动车
extension n．(电话)分机
engaged a．占线的
completely ad．完全；十分；彻底
quarter n．四分之一；一刻钟
receiver v．(电话的)听筒，收话器
distance n．距离，路程
ring v．敲钟，打铃，响，鸣
awful a．糟糕的；极坏的；威严的；可怕的
steal vt．偷；窃取
handbag n．(女用)手提包
pound n．英镑；磅
passport n．护照
embassy n．大使馆
issue n．配给，发给
ought v．应当，应该
check v．核对
upset v．使不安；扰乱
a．不安的，难过的
palmer : 2005-12-02#9
电话英语 > 9 电话故障
Key Sentences(重点句子)
146．The connection was bad．
通话情况很糟。
147．There was a lot of echo and I couldn't hear well．
回音太多，我听不清楚。
148．I'll connect you agian．
我再为您接通一次。
149．I've just been disconnected from a number．
我的电话被打断了。
150．Could you speak a little louder，please？
您能说大声点吗？
151．There's a bad connection．
电话连接不好。
152．And now there's no answer．
现在没有回声。
153．Could you tell me if there's something wrong with myphone？
是不是我的电话机出了问题？
154．I doubt if it's your phone．
我想不是因为您的电话机。
155．There may be a fault on the line．
可能是电话线路出了故障。
156． I'll tell our engineers about it．
我向工程部报告一下。
157．We've checked that line，there was mini fault out it．
我们已检查了线路，有一点小故障。
158．The number's ringing for you now．It should be all right thistime．
对方的电话响了，这次不会有问题了。
159．May be the receiver is off the hook．
可能是听筒没放好。
160．I can barely hear what you are saying．
我几乎听不到你在说什么。
161．We must have gotten our lines crossed．
我们的线路一定和别人的串线了。
162．Why don't we hang up and try again？
我们何不挂断重打？
163．Hello．It's me again．
喂，又是我。
164．I think my phone is out of order．
我想是我的电话坏了。
165．But I keep getting a funny noise．
但我总听到一种有趣的噪音。
166．Are the lines overloaded？
是线路超负荷了吗？
167．What kind of sound is it making？
发出什么样的声音？
168．A continuous beeping sound．
是连续的BB声。
169．And I can't get a proper dialing tone．
我得不到正常的拨号音。
170．I'm calling from another line．
我现在是用另一个电话打给你。
Dialogue A
(A：Operator B：Lin Ping)
A：Operator．How can I help you？
B：Yes．The connection was bad．There was a lot of echo and Icouldn't hear well，will you put me through again？
A：I'm awfully sorry for the trouble．I'll connect you again．
(A few minutes later)
B：Operator．I've just been disconnected from a number．Couldyou…
A：I'm sorry，sir．Could you speak a little louder，please？There'sa bad connection．
B：Yes．I've just been disconnected from a number，and nowthere's no answer．Could you tell me if there's somethingwrong with my phone？
A：What number were you speaking to，sir？
B：2743-1120．
A：Oh，2743-1120．I doubt if it's your phone．We've being a lot oftrouble in that area todny．There may be a fault on line．
B：Oh，I see．
A：I'll tell our engineers about it．Please tell me your name andnumber，I'll call you back soon．
B：My name's Lin Ping and my number's 3512-6762．
(About ten minutes later)
A：(ringing)Hello，is that 3512-6762？
B：Yes，it is．
A：Mr．Lin．We've checked that line，there was a mini fault on it．
The number's ringing for you now．It should be all right thistime．
B：Thank you very much．
Dialogue B
(A：Tom B：Sue)
A：Hello，Sue．It's Tom．
B：Hi，Tom？
A：I've been trying to get hold of you forever．
B：Really？I've being stayed at home all day long．
A：But your line is always busy．
B：Oh．May be the receiver is off the hook．
A： I see．I'm calling to invite you to dinner tonight．
B：What？I can barely hear what you are saying．
A：I'm calling to invite you to dinner tonight．
B：The connection is too bad．We must have gotten our linescrossed．
A：Why don't we hang up and try again．
B：Good idea．
(Ringing)
A：Hello，It's me，again．
B：Oh，Tom．You said a dinner，tonight？
A：Yes．
B：I can't tonight，mother has a cold，I must stay at home andlook after her．But I'd love to some other night．
A：Oh，what's a pity！You'd better set up an appointment to seea doctor as soon as possible．
B：Yes．Thank you．
A：I'll call you back later，Bye-bye．
B：Bye．
Dialogue C
(A：Operator B：Li Ming)
A：Hello．How can I help you？
B：Hello．Look，I think my phone is out of order．
A：What seems to be the problem？
B：I've been trying to get through to a number for the past fifteenminutes，but I keep getting a funny noise．
A：Are you sure it's the right number，sir？
B：Yes，I've checked in the telephone book．Are the lines over-loaded？
A：What kind of sound is it making？
B：A continuous beeping sound．And I can't get a proper dialingtone．I'm calling from another line．
A：You may have a fault on your line．I'll report it to the engi-neers．
B：Thank you very much for your help．
A：Don't mention it．Bye-bye．
B：Good-bye．
Words and Expressions
connection n．连接；联系；关系
echo n．回首；回声；反响
awfully ad．异常，非常
doubt n．怀疑，疑问，疑惑
fault n．缺点，毛病
engineer vt．设计；建造
n．工程师
check n．支票；账单；核对
mini a．微小的
forever ad．永远，总是
hook n．钩，钩状物
barely ad．勉强，几乎没有
cross n．交叉
look after 照顾
pity v．／n．怜悯，惋惜
setup 创立，建立
appointment n．约会；任命；选派
as soonas 一……就
funny a．滑稽的，可笑的
overload v．超负荷
continuous a．连续的，继续的
mention vt．说到，谈到
palmer : 2005-12-02#10
电话英语 > 10. 结束电话
Key Sentences(重点句子)
171．I recognized your voice right away．
我一听就知道是你的声音。
172．I'm calling to ask you some question about Jim，you knowhim，don't you？
我打电话来问一下有关吉姆的问题，你认识他，对吧？
173．Oh，Mary，I'd better go now．
噢，玛丽，我要挂电话了。
174．Is the boss coming by？
是老板过来了？
175．OK．I'll let you get back to your work．
好，回去工作吧。
176．I'll call you again later，OK？
我过一会儿再打给你，好吗？
177．Call me at home．
打到我家来。
178．Certainly，I'll make sure he gets your message．
当然，我一定会转达您的话。
179．Hello！Is that you，Tom？
喂，你是汤姆吗？
180．I'd know your voice anywhere．
你的声音我到哪里都听得出。
181．I can't believe I got hold of you at last．
我真不敢相信终于和你联系上了。
182．I tried to contact you by phone several times，but you werenot in．
我给你打了好几次电话，但是你都不在。
183．Oh，somebody's at the door．I have to go．
噢，有人来了，我得去开门。
184．And I have to say“good-bye”．
我不得不说再见了。
185．Nice talking to you．
很高兴跟你通话。
186．Same here，bye-bye．
我也是，再见。
187．What's your FAX number，please？
你的传真号是多少？
188．I'll think about it and call you back to discuss it to some de-tails soon．
我考虑一下，然后尽快打电话给你具体讨论这件事。
189．I'll be looking forward to hearing from you．
我期盼你的回音。
Dialogue A
(A：Mary B：Julia)
A：Hello．I wish to speak to Julia．
B：This is Julia speaking．
A：Oh，how do you do，Julia．This is Mary speaking．
B：Mary，I recognized your voice right away．I'm glad you calledme．
A：Julia，listen，um…I'm calling to ask you some questions aboutJim，you know him，don't you？
B：Sure．
A：What's he like？
B：Well，why are you asking adout Jim？
A：Well，I want to try and get a part-time job at his store…
B：Oh，well，Jim's a nice guy…I mean he'll give you decenthours，a decent wage，and plenty of breaks．
A：Well，that sounds good．Um，what does he look like？I've gotto meet him at the Sunset Restaurant for lunch and I can't re-member．
B：Oh，well，he's about thirty-six…
A：Hu-hum．
B：…six-foot-two…
A：Right．
B：…oh，has dark，wavy hair with a little gray at the temples．
A：Oh，sounds kind of nice．
B：Mm．
A：Um，is he，a formal kind of guy，or does he dress casually？
B：Oh，he rarely dresses casually．He always wears three-piece suitsand ties——dresses very much in style．Oh ，Mary，I'd better gonow．
A．Is the boss coming by？
B：Yeah，and I have to finish this report by four．
A：OK．I'll let you get back to your work．
B：I'll call you again later，OK？
A：Call me at home．I want to hear all about him．
B：(business like，to cover up)Certainly，I'll make sure he getsyour message．Good-bye．
Dialogue B
(A：Philip B：Tom)
A：Hello！Is that you，Tom？
B：Philip！Yes，this is Tom．
A：Oh，how do you know it's me？
B：I'd know your voice anywhere．
A：I can't believe I got hold of you at last．And what have you be-ing doing？
B：Yeah，I haven't been home a lot lately．And I've had a lot ofwork and social engagements．Oh，Philip，when did you getback to London？
A：I just came back about a week ago，I tried to contact you byphone several times，but you were not in．
B：Sorry，Sorry．Did you have a nice holiday，then？
A：Lovely．I went to Scotland and travelled aroud．
B：Did you go up to the Highlands？
A：No．I stayed at a hotel near Loch Lomond for a few days andcame back to London down the west coast．
B：Did you have good weather？
A：Quite good，and everybody was very kind．People aren't quitesuch a hurry up there you know．
B：How I admire you！Oh，I feel like I'm under too much strainthese days．I need a holiday indeed．
A：Well，I suppose so．
B：Oh，somebody's at the door．I have to go．And I have to say“good-bye”．Nice talking to you．
A：Same here，bye-bye．
Dialogue C
(A：Receiver B：Mr．Kent)
A：Hello，Australian Trading Company．Can I help you？
B：Hello．Yes．This is Mr．Kent of Oriental Ltd．We are interestedin the carpets advertised by you and I think the carpet will finda ready market in our country．
A：May I have your specific inquiry？If you make an inquiry，wecan offer you firm．
B：Could you give me some idea about your prices？
A：Well，if you please，I can send our price sheets to you by fax．
What's your fax number，please？
B：6885486．If your prices are favourable，we can place the order．
A：By the way，enquiries for carpets are getting more numerous．
You'd better place your order as soon as possible．
B：I see．Well，I'll think about it and call you back to discuss it tosome details soon．
A：OK，I'll be looking forwad to hearing from you．Good-bye．
B：Good-bye．
Words and Expressions
recognize vt．认识到；识别；承认
past-time 逝去的时光
guy n．〈美俚语〉家伙；人
decent a．1．正派的；端庄的
2．相称的；合宜的
wage n．[常用复数][按周发的]工资
temple n．太阳穴，额头
formal a．正式的；外表的
casually a．偶然的，不注意的
rarely ad．很少；罕有
style n．文风；风格；时髦
businesslike a．认真的；一板一眼的
social a．社会的；社交的，交际的
engagement n．订婚，婚约；约定，约会
Highlands n．高地，高原
Scotland n．苏格兰
coast n．海岸，海滨
hurry up 匆忙；慌忙
admire v．羡慕，赞赏，钦佩
stair n．楼梯
suppose vt．让；猜想；假定
Loch Lomond (地名)洛蒙德湖
carpet n．地毯
advertise vt．为……做广告
market n．(交易)市场；菜市(场)
inquiry n．询问；调查
firm n．商号；商行
sheet n．被单；(一)张，(一)片；大片
favourable a．好意的；赞成的；顺利的
place the order 定购；订购
enquiry n．调查；询问
numerous a．数量大的，数目更多的
detail n．细节；详情
look forward to 渴望
hear from 收……的来信
littlecat123 : 2005-12-03#11
helpful.
palmer : 2005-12-03#12
辛苦啊！怎么就你一个人顶！？？气愤
lucyflower : 2005-12-09#13
Many thanks!
小南瓜 : 2005-12-09#14
谢谢！偶还在继续看呢～～～
starly2003 : 2005-12-30#15
非常实用
谢谢
cancan0522 : 2005-12-31#16
对我来说真太实用了。
ting71 : 2005-12-31#17
不错，我ＣＯＰＹ了．
cheng : 2005-12-31#18
太好了，顶一下
uvov : 2005-12-31#19
不错. 顶!!!!
angle2003 : 2006-01-03#20
太太感谢了!!
go2canada : 2006-01-04#21
收藏备用，thx
云朵 : 2006-01-04#22
谢谢 ！收藏！
多伦多 : 2006-01-07#23
很好，收藏。
sammy : 2006-01-18#24
好
carolchen : 2006-01-24#25
好帖，收藏备用～～～～～～～～～～～～～
rainbowc : 2006-02-01#26
很好，谢谢！
一切会好的 : 2006-02-10#27
好，收藏
zhouying : 2006-02-14#28
顶
lucyb0 : 2006-03-21#29
谢谢很实用啊
快乐牧人 : 2006-03-21#30
搂住辛苦！
Evergreen Tree : 2006-03-21#31
谢谢，收藏了！！
yfyang : 2006-03-22#32
好好好！
走走看看 : 2006-04-09#33
,many thanks!
mhao : 2006-04-12#34
好帖
小缘子 : 2006-04-12#35
真的是太谢谢了,这个对我来真的很有用呀!!!
007007007 : 2006-04-13#36
非常好用！给LP存上了，让她天天背
linn : 2006-04-13#37
太有用啦
merrysz : 2006-04-13#38
I am really appreciated.
mmlinda : 2006-04-17#39
加SW!
wei_jean : 2006-04-18#40
太感谢了，我要把它背下来。
joyce_b : 2006-04-18#41
很好，学习中。。。。
MAISIE : 2006-09-25#42
Thank you very much!
烛 影 : 2006-09-25#43
很教条的英语，实际应用中很多都和楼主发的不一样。
举个例子：电话通了，一般课本都教this is xxx。 在加拿大老外都喜欢说it's xxx 或干脆 i am xxx。
*****************************
Overland Learning Centre
55 Overland Drive (Lawrence & Don Mills)
（1） Thurs. 7:00 to 9:00 p.m. telephone skills
（2） Sat. 10:30 a.m. to 12:30 p.m academic writing, grammar and spellingconversation, telephone skills
（3） Tues. & Thurs. 2:00 to 4:30 p.m. ESL/Office Skills – Level 6+ with MS Word Experience
Learners will be trained in basic office procedures,
correspondence, filing and telephone techniques.
Phone 416-395-5080 for information.Appointments should be made by phone or in person.
**********************************************
Working Skills Centre
350 Queen’s Quay West 2nd Floor (Spadina & Queen’s Quay)
Fri. 8:30 a.m. to 12:30 p.m.
Tue. 1:00 p.m. to 4:00 p.m.
receiving; microcomputers with accounting, word processing, database
management, spreadsheets; general office skills, telephone reception, and
business correspondence.
Please Call 416-703-7770 for an appointment.
palmer : 2006-11-29#63
另外现在我晚上下班后，正在Overland Learning Centre55 Overland Drive (Lawrence & Don Mills)上课，继续提高英语。
,many thanks!
有心人
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